One of the key concepts in Andrea’s new book “We Need To Talk – Your Guide to Challenging Business Conversations” is the Delta Model. This model is so important Andrea calls it “the universal key” in chapter two of the book.
Watch the video below to get an explanation of the Delta Model from Andrea:
Learning a model and implementing a model are two very different things. Watch the next video as Andrea breaks down each of the three steps and applies it to having a “No Conversation” with a very persuasive person: